How can we help?

The process for submitting a ticket on our new Service Portal is as smooth as our ales!
Going to the top right corner of your screen click the drop-down options by your profile picture and press "Submit a request" or click the link below.

You will then be presented with the How Can We Help? screen.
You can request credits, changes to your account, tells us about a faulty keg, empties, delivery notes, POS, and lots lots more!
And if that isn't cool enough, you can also track the status of your service requests within your portal by clicking on your profile and pressing "Requests" ... but don't worry, as long as you have left us an email address you will get a response from us there as well as your portal!

If you get stuck then contact us via Messenger which is in the bottom right of your screen, click this to chat with our team, and they will respond between the hours of 8am-6pm.

Can't find the submit a request button? Just copy and paste the link below into your browser and it will take you straight there!
Submit A Request

Version 1.3.1

Updated 10 Feb 2024

Android Required OS 5.0 and up

Apple Requires IOS 12 or later

We have been working hard to make Cockpit even better for you. In the latest release, we have made further advancements with the application, allowing you to receive live delivery notifications and electronic proof of delivery once your delivery has been completed.

Check you have the most up-to-date version to take full advantage of these amazing new benefits!

Don't have the Cockpit App on your smartphone or tablet?

Simply click the link below to get started and enjoy the exclusive benefits of the Cockpit App

Carlsberg Marston’s Brewing Company (CMBC) is today confirming that its long-term exclusive licensed production and distribution agreement with San Miguel will end on 31 December 2024.

Under the current agreement between the businesses, CMBC will continue as the exclusive licence partner for Mahou San Miguel (MSM) – owners of the San Miguel brand – until the end of 2024. CMBC will continue to exclusively brew, distribute and market the San Miguel brand as normal until this time.

CMBC will work closely with MSM and its new licence partner over the coming months to ensure a smooth transition.

Paul Davies, CEO of CMBC, said: “We can confirm that MSM has decided not to renew its partnership with CMBC from 1 January 2025. From that date onwards, CMBC will no longer exclusively sell and brew San Miguel under licence in the UK. Naturally, we are disappointed by the decision and are working to mitigate the impact on our business.

“We are incredibly proud of our many achievements over more than 15 years with MSM, massively driving distribution and significantly growing San Miguel brand volume.”

CMBC offers a varied, compelling portfolio of beers, from iconic brands such as Carlsberg Danish Pilsner to fast-growing World Beer brands like Birrificio Angelo Poretti and Brooklyn Pilsner, and some of the biggest UK ale brands including Hobgoblin and Wainwright.

In 2023, CMBC agreed a deal to acquire the Kronenbourg 1664 brand, following up with the launch of the super-premium 1664 Blanc earlier this year and relaunching the iconic lager brand under the ‘1664’ banner with the redesigned 1664 Bière.

CMBC operates one of the largest secondary logistics networks for the On Trade in the UK, with 15 depots nationwide – including a new, world-class depot that was opened in Bedford in April. Recently, CMBC commenced a new, 10-year partnership with the Stonegate Group, the UK’s largest pub operator, to manage all keg and cask deliveries to their extensive managed estate.

Do you have a Thirst for great deals, a Thirst for Knowledge, and a Thirst for the latest industry news? 

Then let us introduce you to your new Online Digital Brochure.

We have taken the Ontrader Magazine and given it a well-deserved glow-up, to enable us to provide you, our customer, with an industry-leading publication. 

We have balanced great deals with engaging and inspiring content, making each edition feel different and clear to read.

Be prepared to be wowed by vibrant videos, engaging photos, and much much more, and on top of that we are saving 384 trees annually!

The quickest and easiest way to access Thirst is by downloading our Cockpit App on your app store, you can then browse at your leisure and discover your Thirst for CMBC.

View the latest online brochure - THIRST | A Part of the CMBC Family (thirstbycmbc.co.uk)

For deliveries from February 12th, 2024, we have implemented a £333.34 (excl. VAT) (£400 inc. VAT) minimum order value.

If the total value of your orders for delivery on a specific date falls below the minimum order value you will be charged £50 +VAT 

Let's just say, that we are pretty proud of what we do.

INDUSTRY-LEADING GAS-LESS DISPENSE
Keep beer fresh for longer, reduce wastage, and improve the profitability of your business with Draught Master.

ANY TIME, ANY PLACE ORDERING
Place your order when it suits you with Carlsberg Marston's Online, view personalised product recommendations and content, plus take advantage of exclusive online promotions.

ONE STOP SHOP
With an unrivaled portfolio of lagers, ales, and craft beer brands as well as hundreds of wines, spirits, and soft drinks we can supply everything you need to run your bar. Even down to the cleaning supplies.

BETTER GLASSWARE AND POS
Better Glass. Better Foam. Better Beer Experience. Glassware that drives the rate of sale, and gives your customers a better beer.

OBSESSED WITH CUSTOMER SERVICE
Put simply, we aspire to offer the best beer portfolio, delivery network, and customer service in the UK!

IN PURSUIT OF BETTER BEER
Combining over 300 years of brewing heritage and two master brewing teams.