Are you having problems with your line cleaning?
Don't worry, our partner Innserve has provided us with some valuable information to help you.
Please see the attachments for step-by-step diagnostics for the most common problems
1. Line Cleaning - Not Ticking
2. Ticking Normal But Cellar Buoys Are Dropping
3. Slow / Stopped Cleaning - Multiple Lines
4. Slow / Stopped Cleaning - Single Line
5. Line Cleaning - Pump Racing
Please try to attempt these diagnostics yourself before you contact Innserve, as these are the steps they will talk you through on the phone.
If you still need help contact them by calling 0800 587 0773 - Option 3 for Technical Services, and let them know you have followed the steps on the Help Centre
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H&S: If you are currently doing a line clean, Please ensure you are wearing the correct protective clothing before doing any diagnostics. If you are not, DO NOT continue until the correct PPE is being worn. |
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