Getting started

• Digital Onboarding - Book your slot with a Digital Expert
• How to Find Your Sold-To Number and Ship-To Number
• Can I have more than one person ordering?
• Can I order for more than one account using my email address?
• I don't want my pricing visible on Carl's Shop
• How do I change my password and/or email address?

Placing an order

• How do i place an order?
• What time is my cut off?
• How do i search for a product?
• How far in advance can i place my order?
• What forms of payment do you accept?
• Are the prices shown including VAT?
• See all 12 articles

What happens after delivery?

• I need to amend an order already placed
• I would like to add to an order that has already been placed.
• What happens on delivery day?
• Will i get a confirmation email?
• What is the time window for an off day delivery?